closed loop document management tool
When outsourcing back office functions, it is essential that companies know how well their chosen partners are performing. Transparency engenders trust and trust is the basis for any lasting relationship. We believe in transparency in all that we do, so every metric we track is available in real time through our custom built web tool, Mail Metrics.
We started out our life as a tech start-up before developing the services arm of our business. As such, technology runs through our veins and influences everything we do. Our software developers constantly collaborate with our operations personnel to build innovative solutions for our clients needs. This is how Mail Metrics was born.
Many of our clients work in heavily regulated industries and from and audit perspective, they need to have exceptional track and trace capabilities for every single document they send or receive from customers. We need to be able to demonstrate who handled each document, when, for how long and if in doing so they met or failed to meet SLA’s. Such technology was not readily available, so we built it.
Drill down on every single envelope and see when it was processed, printed, packed and mailed. If the document was sent electronically you can also see when the e-doc was processed, emailed and opened. Mail Metrics can easily cater to bounced emails or unopened emails, after a number of unsuccessful reminders, the document can be printed.
The Mail Metrics system is highly configurable. Another popular use case amongst clients is tracking returned mail items. Easily track how many mail items were returned by the postal provider and the reasons why.
Again, based on our ethos of “joined up thinking”, we print small barcodes in the windows of outbound envelopes so that if they are returned we can easily process them without having to open the letter. The system can be configured to return daily, weekly or monthly reports on return mail volumes and reasons.
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